Shipping policy

Overview

This policy explains where we ship, how long delivery takes, and how shipping costs, duties, and taxes are handled. By placing an order you agree to the terms below.

Free Shipping

Shipping is free on every order, with no minimum purchase required. The price you see at checkout is the price you pay — there are no hidden fees.

Where We Ship

We currently ship to the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, New Zealand, Norway, Portugal, Sweden, Switzerland, the United Kingdom, and the United States.

We are unable to ship to any destination not listed above, and we cannot provide shipping quotes for countries outside this list.

Duties, Taxes, and Import Fees

All duties, taxes, and import fees are always pre-paid by us. You will never be asked to pay anything extra upon delivery — the price you see at checkout covers everything.

Delivery Times

Most orders ship within 24 hours of being placed. Once your order has shipped, estimated delivery is 7 to 10 days for all of the countries listed above. Delivery times are estimates and may occasionally vary due to customs processing or carrier delays.

Shipping Method and Tracking

All orders are shipped by air, and a tracking number is provided for every order so you can follow your shipment. Final delivery is handled by your local postal service — for example USPS, Canada Post, UniUni, Intelcom, or Australia Post, depending on your location.

Accurate Shipping Address

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for delays or packages lost as a result of an incorrect or incomplete address.

Undeliverable or Refused Packages

A 25% restocking fee may apply when a package is returned to us because delivery could not be completed, including for the following reasons:

Refused delivery
Incorrect or incomplete shipping address
Carrier unable to access the delivery location
Business closed during delivery attempts
Customer unavailable to coordinate delivery with the carrier
Failure to collect the package from a pickup location
Failure to respond to carrier contact attempts

Because shipping, duties, and taxes are pre-paid on your behalf, these original shipping costs, duties, taxes, customs fees, and carrier-related fees are non-refundable. For full details, please see our Refund Policy.