Refund policy
Overview
We want you to be happy with your adapter. This policy explains when and how you can return an item, how refunds are handled, and the rules that apply to defective, damaged, or undeliverable orders. By placing an order you agree to the terms below.
Return Window
Returns are accepted within 14 days of the delivery date. The deadline is the end of that day (11:59 PM) in your local timezone. For example, if your order is delivered on June 28, your return deadline is the end of the day on July 12.
After 14 days we are unable to accept a return, even in the event of a shipping error on our part. If an item is defective after this period, our warranty applies instead — see the Warranty section below.
Item Condition
To be eligible for a return, an item must be in new or like-new condition. Items that have been used, altered, or damaged after delivery may not qualify for a refund.
How to Start a Return
A Return Merchandise Authorization (RMA) is required for all returns. To request one, email us at support@powertoolsadapters.com or reach out through our contact page with your order number and the reason for your return. We will review your request and send you return instructions once it is approved.
Please do not ship anything back before your RMA is approved, as unauthorized returns cannot be processed.
Return Shipping and Tracking
Return shipping is the customer's responsibility, except when an item is defective, was sent in error by us, or was damaged in transit — in those cases we cover return shipping and provide a prepaid label.
A valid tracking number must be provided for every return. We are unable to accept or process a return that cannot be tracked.
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged in transit, or you received the wrong product, contact us within your 14-day return window so we can make it right. You may choose a replacement or a refund, and we may ask you to return the item to us using a prepaid label that we provide.
Warranty
Every adapter is covered by a 1-year warranty against defects. If a defect appears after the 14-day return window, the warranty applies in place of a return. You can review the full warranty terms in the Safety & Warranty section of our FAQ page, and warranty details are also listed on each product page.
Exchanges
Exchanges are available. You can reorder the item you want, refund your original order, or return your item and have it replaced. Let us know which option you prefer when you request your RMA.
Refused or Undeliverable Packages
A 25% restocking fee may apply when a package is returned to us because delivery could not be completed, including for the following reasons:
- Refused delivery
- Incorrect or incomplete shipping address
- Carrier unable to access the delivery location
- Business closed during delivery attempts
- Customer unavailable to coordinate delivery with the carrier
- Failure to collect the package from a pickup location
- Failure to respond to carrier contact attempts
Non-Refundable Charges
Original shipping costs, duties, taxes, customs fees, and carrier-related fees are non-refundable.
Where to Send Your Return
Approved returns are sent to our warehouse in Quebec, Canada. The full return address will be provided once your RMA is accepted.
Refunds
Refunds are issued once your item is received and inspected. Approved refunds are returned to your original payment method. Please allow 3–5 business days for the refund to appear on your statement after it has been processed.